Terms of service

Terms of Service

Effective Date: 29 March 2026

These Terms of Service ("Terms") govern your use of the Dusk and Desire website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Business Information

Business Name: Valtrix Group Pty Ltd
Trading As: Dusk and Desire
Location: Australia
Email: help@duskanddesire.com.au

2. Age Restriction (18+)

This website and its products are intended for adults aged 18 years or older.

By using this website or placing an order, you confirm that:

  • You are at least 18 years of age
  • You are legally permitted to purchase adult products in your jurisdiction

We reserve the right to refuse service, cancel orders, or restrict access if we believe a user is under 18.

3. Use of Website

By using this website, you agree:

  • To use the site only for lawful purposes
  • Not to misuse, disrupt, or interfere with the website or its security
  • Not to attempt unauthorised access to systems or data

We reserve the right to suspend or terminate access if these Terms are breached.

4. Product Information

We take reasonable care to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours and appearance may vary slightly due to screen differences
  • We do not guarantee that product descriptions are completely error-free

We reserve the right to correct errors or inaccuracies at any time without prior notice.

5. Orders & Pricing

  • All prices are listed in AUD (Australian Dollars)
  • We reserve the right to change prices at any time
  • Orders are subject to availability and acceptance

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order at our discretion.

6. Payments

Payments are processed securely through third-party providers (e.g. PayPal, Afterpay, card processors).

We do not store your credit card details.

7. Discreet Billing

To protect your privacy, transactions may appear on your bank statement under a discreet billing descriptor that does not reference Dusk and Desire or the nature of the products purchased.

8. Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy.

  • Delivery timeframes are estimates only
  • We are not responsible for delays caused by shipping carriers or external factors

Risk in the goods passes to you upon delivery.

9. Returns & Refunds

Returns and refunds are governed by our Returns Policy.

Due to hygiene reasons:

  • Items must be unopened and unused to be eligible for change of mind returns
  • Opened items cannot be returned unless faulty

Nothing in this policy excludes your rights under Australian Consumer Law.

10. Chargebacks & Payment Disputes

By placing an order, you agree to contact Dusk and Desire first to resolve any issue before initiating a chargeback or payment dispute.

Where a chargeback is initiated without contacting us:

  • We reserve the right to dispute the claim with evidence of order fulfilment and delivery
  • We may provide order details, tracking confirmation, and communication records to the payment provider

Fraudulent or abusive chargebacks may result in:

  • Refusal of future service
  • Cancellation of pending orders

This clause does not limit your rights under Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

12. Intellectual Property

All content on this website (including text, images, branding, and design) is the property of Dusk and Desire and may not be copied, reproduced, or used without permission.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our liability is limited to the purchase price of the product

Nothing in these Terms excludes liability where it cannot be excluded under law.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

15. Changes to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting on this page.

16. Governing Law

These Terms are governed by the laws of Australia.

17. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: help@duskanddesire.com.au
Business Name: Valtrix Group Pty Ltd (trading as Dusk and Desire)