Shipping policy
Shipping Policy
At Dusk and Desire, we are committed to fast, reliable and discreet delivery. Your privacy and peace of mind are prioritised from checkout to arrival.
Discreet Packaging
All orders are shipped in plain, unbranded packaging. There are no logos, product names or references to Dusk and Desire or the contents inside.
For added privacy, the sender name may appear as a generic business name.
Discreet Billing
To protect your privacy, transactions may appear on your bank statement under a discreet billing descriptor that does not reference Dusk and Desire or the nature of your purchase.
Order Processing and Dispatch
Orders are dispatched within 48 hours from our warehouse in Far North Queensland, Australia.
Dispatch occurs Monday to Friday, excluding public holidays.
If there is ever a delay, your order will be shipped on the next business day.
You will receive a tracking email as soon as your order has been dispatched.
Shipping Methods and Delivery Times (Australia)
We ship using trusted carriers including Australia Post and DHL.
Standard Shipping
3 to 7 business days
$15.00 AUD per order
Express Shipping
1 to 3 business days
$20.00 AUD per order
Free on orders over $120 AUD
Express delivery is available to metro areas only.
Delivery times may vary for regional or remote locations.
Free express shipping is calculated after discounts or rewards are applied.
Express Order Cut Off Times
Express orders placed before 5:00pm AEST Monday to Friday are dispatched the same day.
Orders placed after 5:00pm on Friday will be dispatched Monday morning.
Express shipping may not be available for all locations or products.
Delivery and Safe Drop
Parcels may be left in a safe location if deemed suitable by the carrier.
If the location is not considered safe, a collection card may be left for your local post office.
Once a parcel is marked as delivered, Dusk and Desire is not responsible for lost or stolen items.
If you believe your parcel has been misdelivered, please contact us as soon as possible.
Parcel Forwarding Services
Orders sent to parcel forwarding services are placed at the customer’s own risk.
We are not liable for loss, damage or missing items once an order has been delivered to a forwarding provider.
In these cases, replacements or refunds cannot be offered.
Your Delivery Details
Please ensure your delivery address, contact number and recipient name are correct at checkout.
We are not responsible for failed deliveries due to incorrect information.
Orders sent to incorrect addresses cannot be refunded.
If you notice an error before your order is processed, contact us immediately and we will do our best to assist.