Privacy policy

Privacy Policy

Effective Date: 29 March 2026

At Dusk and Desire, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing from Dusk and Desire, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party payment providers — we do not store credit card details)
  • Order history and customer support enquiries

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide shipping updates and tracking
  • Communicate with you regarding your order or enquiries
  • Improve our products, services, and website functionality
  • Send promotional emails (only if you opt in)
  • Comply with legal and regulatory obligations

We will never sell or rent your personal information to third parties.

3. Disclosure of Personal Information

We may share your information with trusted third parties only where necessary, including:

  • Shipping and logistics providers
  • Payment processors (e.g. PayPal, Afterpay)
  • IT service providers and website platforms
  • Legal or regulatory authorities if required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

4. International Data Transfers

Some of our service providers may be located overseas. Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in line with Australian privacy standards.

5. Cookies & Tracking Technologies

Dusk and Desire uses cookies to:

  • Enable essential website functions
  • Analyse traffic and usage patterns
  • Improve site performance

You can disable cookies via your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure servers and encrypted connections
  • Restricted access to personal data
  • Use of reputable third-party platforms

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Discreet Billing

To protect your privacy, transactions may appear on your bank statement under a discreet billing descriptor that does not reference Dusk and Desire or the nature of the products purchased.

8. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information

To do so, please contact us.

9. Marketing Communications

If you opt in to receive marketing communications from Dusk and Desire, you may unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly

We comply with the Spam Act 2003 (Cth).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

Dusk and Desire may update this Privacy Policy from time to time. Any changes will be published on this page, with the updated effective date noted above.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).