Human support department
Need to ask us something?
Product question, order issue, shipping mystery or general uncertainty? Send us a message. An actual human will read it.
Send us a message.
No need to make it formal. Just tell us what you need help with.
Product advice
Not sure what to buy?
Tell us roughly what you're looking for and we'll point you in the right direction without turning it into a personality test.
Existing order
Something gone rogue?
Include your order number and we'll investigate the situation. Very official.
Response time
We will reply.
Usually within 1–2 business days. Possibly faster if everyone involved has had coffee.
Before you send the carrier pigeon.
Shipping
Where is my order?
Check your tracking first. If it appears to have entered another dimension, send us a message.
Product choice
Which one do I choose?
Tell us your preferences and we'll help narrow down the options.
Discretion
Yes. The parcel is boring.
Orders are packed discreetly because your neighbours don't need the quarterly report.