Refund policy

Returns Policy

At Dusk and Desire, we prioritise hygiene, safety and product integrity. Due to the nature of our products, we have strict return guidelines in place.

Change of Mind Returns

We accept change of mind returns only if the item is unused, unopened, and in its original sealed packaging.

  • Items must be returned within 14 days of delivery
  • Products must be in original condition, with all packaging intact
  • Return shipping costs are the responsibility of the customer

For hygiene reasons, we cannot accept returns on any items that have been opened, used, or removed from their sealed packaging.

Klymx Fantasy Range (Important)

For our Klymx fantasy range, additional hygiene standards apply:

  • Once a product has been removed from its sealed foil packaging, it is no longer eligible for a change of mind return or refund
  • However, if a Klymx product is deemed faulty, you are still entitled to a remedy in accordance with Australian Consumer Law

This policy is strictly enforced to ensure customer safety and product quality.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery.

We may request:

  • Photos or videos of the issue
  • Your order number and details

If approved, we will offer a replacement, repair, or refund in accordance with Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products (unless faulty)
  • Items removed from sealed or foil packaging (unless faulty)
  • Clearance or final sale items (if applicable)

How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number
  • Reason for return
  • Photos (if applicable)

We will provide further instructions if your return is approved.

Important Notes

  • Dusk and Desire reserves the right to refuse returns that do not meet the above conditions
  • Refunds will be processed to the original payment method once the return is received and inspected
  • Original shipping costs are non-refundable (unless required under Australian Consumer Law)